These terms are the agreement between you and Axenta GmbH, Lange Gasse 65, 1080 Wien, Austria, registered with the Handelsgericht Wien under FN 650399w, VAT ID ATU82131649 ("Mailinizer", "we", "us") covering the Mailinizer apps, websites, and API. By creating an account or using the service you accept them. If you are accepting on behalf of a company, you confirm you are allowed to bind it.
Our Privacy Policy explains what we do with your data and forms part of this agreement.
1. What Mailinizer does
Mailinizer connects to mailboxes you own or are authorised to use, and applies automated and AI-assisted processing — sorting, categorising, summarising, and drafting replies — to help you get through them. It is an assistant, not a replacement for your own judgement.
2. Accounts and eligibility
- You must be at least 16 years old.
- Give accurate registration details and keep your credentials to yourself. You are responsible for activity under your account.
- Only connect mailboxes you own or have permission to access. Connecting someone else's mailbox without their authorisation is a breach of these terms.
- Tell us promptly if you suspect unauthorised access.
3. Plans, billing and cancellation
Mailinizer offers a free tier and paid subscriptions. Paid plans purchased in the mobile apps are billed by Apple (App Store) or Google (Google Play) under their terms — we never see your card details. We use RevenueCat to record entitlements and keep your plan in sync across devices.
- Subscriptions renew automatically for the same period until cancelled.
- Cancel through the store you bought from — Apple or Google — not through us; we cannot cancel a store subscription on your behalf. Cancelling stops the next renewal and you keep access until the paid period ends.
- Refunds are handled by the store under its own policy. Where Austrian or EU consumer law gives you a stronger right, that law wins.
- AI features consume credits from your plan's allowance. We will tell you in-app before a change to allowances takes effect.
4. Acceptable use
Do not:
- Break the law, infringe others' rights, or send spam, malware, or phishing through the service.
- Probe, scrape, reverse engineer, or attempt to bypass rate limits, authentication, or tenancy boundaries.
- Resell or redistribute the service, or use it to build a competing product.
- Upload content you have no right to process, or use the service in a way that puts us in breach of a provider's terms (for example Google's or Microsoft's).
5. Third-party mailboxes and Google user data
When you connect an account, you authorise us to access it on your behalf using the permissions you grant. You can revoke that access at any time — in Mailinizer, or from your provider's own security settings.
Mailinizer's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Gmail data for advertising, we do not sell it, and we do not use it to train generalised AI models.
6. AI output — read before you send
Categories, summaries, and drafts are generated by statistical models and can be wrong, incomplete, or misleading. Nothing is sent from your mailbox without your action. You are responsible for reviewing anything Mailinizer drafts before it goes out, and Mailinizer's output is not legal, financial, medical, or tax advice.
7. Your content and our software
Your mail and everything derived from it remain yours. You grant us only the licence needed to operate the service for you: to store, process, and display that content, and to have our sub-processors do the same. That licence ends when you delete the data or your account.
The Mailinizer software, brand, and design remain ours. These terms grant you a limited, non-exclusive, non-transferable right to use the service — nothing more.
8. Availability and changes
We aim to keep Mailinizer running but do not promise uninterrupted service, and we may change or discontinue features. For changes that materially reduce a paid feature you rely on, we will give notice in-app or by email and you may cancel. We do not currently offer a contractual uptime SLA; if we add one for business plans it will be a separate written agreement.
9. Termination
You can stop using Mailinizer and delete your account at any time from Settings. We may suspend or terminate an account that breaches these terms, creates risk for other users, or is required to be closed by law — with notice where we reasonably can. On termination your data is deleted as described in the Privacy Policy.
10. Disclaimers and liability
To the extent the law allows, the service is provided "as is" without warranties of merchantability, fitness for a particular purpose, or non-infringement.
Our total liability for any claim relating to the service is capped at what you paid us in the 12 months before the claim arose, and we are not liable for indirect or consequential loss — including lost profits or lost data — except where that cap is not permitted. Nothing here limits liability for death or personal injury, gross negligence, intent, or any liability that cannot lawfully be excluded, and mandatory consumer rights under Austrian and EU law are unaffected.
11. Changes to these terms
We will post the new version here and, for material changes, notify active accounts at least 30 days before they take effect. Continuing to use Mailinizer after that means you accept the change; if you do not, cancel before it takes effect.
12. Governing law
Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Vienna have jurisdiction. If you are a consumer, you may also bring proceedings where you live, and you can use the EU Online Dispute Resolution platform. If any clause is unenforceable, the rest stays in force.
13. Contact
Questions about these terms: legal@mailinizer.com. Company details, register data, and supervisory authority are on the Impressum.