Contact us
Email hello@mailinizer.com from any device. We reply from the same address, in English or German, on weekdays.
What to include
The more of this you send, the fewer follow-up questions we need:
- The email address you signed up with (never your password).
- Your phone model, and the app version shown at the bottom of Settings.
- Which mailbox provider is affected (Gmail, Outlook, IMAP …) and roughly when it started.
- What you expected and what happened instead. A screenshot helps.
Billing and subscriptions
Subscriptions are billed by Apple or Google, never by us directly. To change or cancel a plan, use the subscription settings of your App Store or Google Play account — cancelling there stops the next charge. Refund requests are handled by the store you bought through; if you get stuck, write to us and we will point you to the right form.
Delete your account
Deletion is immediate and irreversible — there is no grace period and nothing is kept in a recoverable state afterward.
- Open Mailinizer and sign in.
- Go to Settings.
- Tap Delete account and confirm.
That immediately and permanently erases your account, every connected mailbox's synced data, and everything derived from it (categories, summaries, drafts, rules) from our servers.
No app install needed: if you would rather request deletion by email instead, write to privacy@mailinizer.com from the address on the account and we will delete it for you.
For an export of everything we hold, or any other privacy question, email privacy@mailinizer.com. The details are in the privacy policy.
Security
Found a vulnerability? Please do not open a public issue — report a vulnerability through our disclosure process instead.
Legal
Questions about the terms of service or anything contractual go to legal@mailinizer.com.
Before you write
The FAQ covers plans, credits and what happens when they run out, and How it works explains what the app does with your mail and what it never does.